There’s no doubt about it – the world is going mobile. You can see it in the commuters sat watching and reading the news on their smartphones, in that phone or tablet blocking your view when you go to see… Read More »


For better or for worse, being put on hold is a fact of life. No business is entirely immune from this fact, unfortunately, and sometimes it is necessary to put customers on hold. Floods of customers calling with only a… Read More »