Virtual VIP How can companies cut costs?

Whether you’re a local town market stall or an international conglomerate with offices spanning from New York to London, you’ll always be looking for ways to save money as a business. The running of a successful enterprise requires good customer… Read More »


Smartphone shopping

The massive growth of smartphone and internet use over the past few years has seen drastic changes in the ways which business and customers interact. Customers are far more independent and educated in today’s market, and it’s not uncommon for… Read More »


80% of first time callers won’t call back if engaged-  Virtual VIP and the Hospitality Industry As the narrator of BBC’s new series Restaurant Wars highlighted at the beginning of this week, customer service is still the core driving force… Read More »


Are your customers not too happy with your phone service?

At some point in our lives, most of us will be on the receiving end of bad customer service. From cold food in a restaurant to a lazy or unhelpful salesman, bad customer service can cause exponential problems for businesses… Read More »