Why do you need a call handling package?

To man callsVirtual VIP offer a virtual receptionist service that ensures your business never misses another call. Our team of friendly staff will remotely answer phone calls on behalf of your business if you’re tied up in the office, so you’ll never lose out on another potential business opportunity. When a customer calls your workplace, if no one picks up they will be automatically diverted to your receptionist’s unique phone number – and they’ll be none the wiser. This maintains both your professional image and your good customer service, even during peak times.

Your phone calls will be answered by highly qualified staff based right here in the United Kingdom. We get to know your business and your customer base, engaging with customers in a friendly and professional manner. Your company will receive a dedicated PA, who will take message and forward them to you through any number of channels. We can pass on your correspondence through SMS, email and fax, and out-of-hours voicemail messages will even be emailed to you free of charge.

So, why should you choose Virtual VIP as your online telephone answering service?

We offer a flexibility that surpasses many of our competitors. We don’t go for long contracts or binding agreements, we charge on a monthly basis and only require one month’s notice if you want to cancel. We’re also one of the most cost-effective services available. We’ll start you off with a free trial week, and won’t charge for sales calls or wrong numbers. We’re also considerably cheaper than a permanent employee, especially when we consider that 80% of customers won’t call back after a busy dial tone.

At Virtual VIP we also offer a variety of packages, suitable for businesses of all sizes. Our basic Virtual VIP Receptionist package includes free set up, a dedicated receptionist and free forwarding of all messages. Our packages range from £45 and £190 per month, depending on the number of calls that you receive. If you actually use more or less than your VIP plan includes, we can change your plan- just ask!

Open 24 hoursOur regular business hours are Monday to Friday 8am-7pm, and Saturday from 9am until 3pm. If a customer calls outside of these hours, they will hear your personalised answer phone message and their voicemail will be emailed to you free of charge. However, Virtual VIP also offers a 24 hour service – giving your business a live presence around the clock, seven days a week.

Larger businesses may benefit from our VIP Corporate package, which will be tailored to your exact requirements. Alongside our regular receptionist services, we can also oversee your company’s customer services department. We can also handle call outs and disaster recovery, manage your diary and customer orders, and manage your media and advertising output.

If your business needs assistance with answering phone calls and taking messages, then why not try a flexible, inexpensive service from Virtual VIP? If you have any questions, feel free to get in touch today.